LEGAL REFERENCE

How qqdewi Handles Your Account Data

This privacy policy sets out what we collect when you open an account with qqdewi, why we collect it, and how long it stays on our systems. We've...

Policy v3.2Indonesia-facingPlain en-ID EnglishAccount-level scopeUpdated quarterly
qqdewi How qqdewi Handles Your Account Data

Scope, Jurisdiction & Lawful Basis

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy Contact Paths

If you want to exercise a data right — access, correction, deletion, portability or objection — reach our privacy desk through any...

Privacy Inbox Email [email protected] with your account handle and the...
In-Lobby Chat Open the chat bubble from your account page...
Postal Channel For formal notices you can post a signed...
WHY THIS PLATFORM

How We Keep This Policy Honest

This policy isn't a one-time legal drop. We review it on a published cadence and document who signed off on each change so you can see the editorial trail behind the words...

Quarterly Review

Our data officer rereads every clause four times a year against the supported regions' rule updates, flagging anything that no longer matches how the lobby actually handles your account fields.

Versioned Changes

Each revision carries a version number and a short change-note at the foot of the page, so you can spot exactly which paragraph moved between the copy you read last and the copy live today.

Named Signoff

A named data protection lead approves every published version. We don't ship anonymous policy edits, which keeps accountability inside qqdewi rather than outsourced to a template vendor.

Vendor Audits

KYC providers, payment processors and game studios touching your data are audited against our data-handling annex. Failed audits trigger contract review before the next renewal cycle closes.

Breach Protocol

If a data incident affects Indonesia accounts, we notify the relevant supervisory contact and reach you by email inside seventy-two hours, with the steps we've taken and what you should check.

Plain-Language Pledge

We test each clause for readability before publishing. If a paragraph needs a lawyer to decode, it gets rewritten until an ordinary account holder can follow what we're doing with their data.

Consistency Across Our Policy Pages

Our privacy policy aligns with the other legal pages on qqdewi so the rules don't contradict each other. Here's how this page slots in alongside the siblings you'll...

Terms of Service
Defines the contract; this policy explains the data side of that contract.
Cookie Notice
Lists specific cookies; this policy explains the lawful basis for setting them.
KYC Statement
Covers identity checks; this policy covers what happens to the documents afterwards.
AML Notice
Sets monitoring duties; this policy explains retention of the resulting flags.
Account Closure
Walks the exit flow; this policy states which fields survive deletion and why.
Complaints Path
Names the escalation route; this policy names the data officer you'll meet there.
Cookie Preferences
Stores your choices; this policy explains how long those choices remain valid.

What Sits On This Policy Page

To make the policy easy to navigate, we've structured the page around the elements visitors actually scan for. Each block below points to a section you'll...

Data Categories

A clear inventory of the fields we hold: identity, contact, device, session, payment reference and communication history. Each category links to the lawful basis we rely on for collecting it.

Retention Clock

Plain timelines for how long each data category sits on our systems, with the trigger event that starts the clock — usually your last session or the closing of an open ticket.

Your Rights Panel

A summary of the access, correction, deletion, portability and objection rights you can exercise as an Indonesia account holder, plus the form fields we need to verify the request.

Third-Party Map

A named list of the processors that touch your data, what they receive and which country their servers sit in, refreshed whenever a vendor contract changes.

Change Log

The version history block at the foot of the page showing every edit we've made, the date it went live and a one-line note explaining what shifted.

Contact Block

The direct routes to our privacy desk — email, in-lobby chat, postal — repeated at the bottom so you don't have to scroll back up once you've finished reading.

Privacy Questions We Hear Most

We collect the identity fields needed to verify you, contact details for account messages, device and session data for fraud checks, and a reference token from your DANA, OVO, GoPay or QRIS top-up rather than the full wallet number.

Studios receive a pseudonymous session ID so they can settle the round you're playing. They do not see your name, contact details or payment references — those stay inside qqdewi systems under the contracts we hold with each studio.

Financial and KYC records sit on our systems for five years after closure, in line with supported-region rules. Marketing-consent records expire sooner. Everything outside those legal retention windows is anonymised or deleted on a rolling cycle.

Yes. Email our privacy desk from the address tied to your account and we'll prepare a portable export inside thirty days. The file covers your profile, session history, payment references and any support tickets you've raised with us.

Primary processing happens on servers inside supported regions our policy covers, with encrypted backups in a second jurisdiction. The third-party map on this page lists the country for each vendor that touches your data.

Material edits trigger an email to the address on your account and an in-lobby notice the next time you sign in. Minor wording fixes appear in the change log at the foot of the page without a separate alert.

Our named data protection lead handles every complaint personally rather than routing it through general support. If you're not satisfied with the outcome, the response email includes the supervisory contact you can escalate to next.